Following reports of theft, Amazon has opened an investigation looking into what has happened to missing Playstation 5 deliveries.
Upon opening their delivery boxes, many UK customers found items including toys and kitchen appliances instead of the in-demand console, with many fearing their consoles were stolen whilst in transit and blame being placed on delivery staff.
Incorrect items being placed in boxes is not a new issue, but given the current short supply of Playstation 5 consoles, as well as the fact they are being re-sold online on sites such as eBay at inflated prices, many customers believe their orders have been stolen.
“We’re really sorry about that and are investigating exactly what’s happened,” Amazon said.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,”.
“We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Several customers noted seeing delivery drivers pause outside their homes momentarily before driving off and getting a notification from Amazon stating their item has been “delivered”. While others said there were notes inside the box making clear that the items they received were intended for someone else.
Though Amazon is likely to offer refunds, the short-supply of Playstation 5’s means replacements are unlikely to be found elsewhere.